Finding stories in everyday adventures
Most data teams measure success by what they deliver — dashboards shipped, tickets closed, SLAs met. But the real measure is whether the experience you create improves confidence, speed, and quality of decision-making for the people you serve. Inspired by a recent HBR piece on learning from your biggest fans, this post explores what it means to build data experiences, not just data feeds.
Over time, a lot of data teams drift into a pattern that’s hard to break out of. They become ticket takers, constantly responding to requests, pulling data for one-off questions, fixing dashboards, and explaining why numbers don’t match. It feels helpful at first. But eventually, the work starts to pile up, context starts to disappear, and the team is mostly reacting instead of building anything meaningful. The service model becomes the default, and that’s a …