Data Teams Are Not Service Teams
Over time, a lot of data teams drift into a pattern that’s hard to break out of. They become ticket takers, constantly responding to requests, pulling data for one-off questions, fixing dashboards, and explaining why numbers don’t match. It feels helpful at first. But eventually, the work starts to pile up, context starts to disappear, and the team is mostly reacting instead of building anything meaningful. The service model becomes the default, and that’s a …